Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. Shop. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. When he arrived home one day he noticed a note in the letterbox from Yodel. I'm sorry to hear about the issue you're having with the returns kit. Rob Beck ordered a new router from Virgin Media in March. please can you check when I can receive my box? I’m regularly working from home and really. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Reece_MH. Stream from Virgin Media. Flag for a moderator. Virgin Mobile. Welcome to our community forums and thank you for your first posts. Stay safe online. Kit we want returned. Hi , Thank you for your post and update on this I am so glad you have your new phone. Unfortunately I didn't received any package tracking number nor text with delivery details. Clearly there has been a hiccup between VM & Yodel and I’m now left without. No recent parcel is showing under your name and address. Options. Main menu; Bundles. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there - 5325119. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Yodel’s Customer Service number is 0344 755 0117. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. i. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Have been 3 hours on chat waiting for a human to contact me, with no success. Networking and WiFi. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. . Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. consumer polling and social media complaints. Joining in. Sorry to hear this feedback of your recent experience returning a hub, with yodel, and ourselves. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. Hi, So this finally got resolved and it looks like the driver stole the parcel and I finally got my new phone. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. on 04-12-2022 20:11. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. Furthermore, VM agent asked the VM client (me) to be the middle man to help. Yodel was scheduled to deliver my router on 1/9/22. If you choose to have the equipment delivered to your. In response to Zach_R. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. I'm a Very Insightful Person, I'm here to share knowledge. Str33t. 08/11/23 21:45. Mobile Your Account. . My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . i. Let us know how it goes. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. Parcels returned to the retailer within 72 hours. Security matters. She called back and left a voicemail confirming that it was booked in and would be. Hello. Yodel stole my parcel. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Very. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Let us know how it goes. Then enter your email address, and click on email me my new label and follow the instructions. My Virgin Media App. Being returned to Virgin Media. Drop off your item at a local Yodel store at a time that's easy for you, whether that's on your way to or from work, or on. We would like to show you a description here but the site won’t allow us. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. I would be grateful for any advice on the best way to proceed. 09/11/23 18:12. Just have to wait and see. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi , I am very sorry about this. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. - View Collect+ stores on a map. Entertain me; Broadband Deals. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. Thanks for your post and welcome to the community. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. Being returned to Virgin Media. Forum Team. Options. They never were. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or. Yodel is highly rated from customer reviews on Trustpilot. We would like to show you a description here but the site won’t allow us. Thanks in advance. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. . 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Make sure your TV and your box are switched on. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Deal. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. - Track the progress of your sent parcels. Deal. Mobile Your Account. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. . i. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. QuickStart, set up and connections. You will either receive a returns slip with your original parcel. I’ve chased Yodel and they have promised to deliver tomorrow . Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Unfortunately we don't use the Openreach master sockets as they are BT only. The talks between Virgin Media O2 and. It is the returned hub that has gone missing on its way back to virgin. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. Poor service Yodel, no delivery. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. O2 offered a stunning deal,have yet to take them up on it as i want to be sure this virgin contract is wrapped up. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. Have you received this since your post?We would like to show you a description here but the site won’t allow us. Re: Yodel (oh god, no) email when. 13-01-2023 14:29 - edited 13-01-2023 14:30. on 22-04-2023 10:15. Security matters. No hub and no tv box…. The Gamer Lounge. Processed at National Hub. We would like to show you a description here but the site won’t allow us. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. We would like to show you a description here but the site won’t allow us. Openreach has just launched a revised. GXO has collaborated with Virgin Media since 1999. got a text to say they couldn’t - 5153083. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. . My Virgin Media App. Virgin Mobile. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Anything else on the BT network you could just use. Manage Your Account. Arrowmunda. ^TM”05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Hi thanks for your post here although we're sorry to hear of the concerns you've raised here. We would like to show you a description here but the site won’t allow us. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. I tried to contact Yodel customer service. Please choose the Yodel Store of your choice and let us do the rest. PER MONTH. Hi . If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Yodel works with many retailers to offer Return to Yodel Store services. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. Expecting delivery of router today but Virgin Media have not. on 28-03-2023 08:11. This is a common and effective way to try and control web traffic and customer volume. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. 15 Comments. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. on 02-12-2021 17:04. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. . Browse Virgin Media Virgin Media Community. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Seems a shame to throw in the bin plus don't want a bill from Virgin. Thanks for your post and welcome to the community. For queries on delivery charges from online retailers please contact the retailer directly. Joining in. We would like to show you a description here but the site won’t allow us. A. ordered a new phone, yodel haven't delivered and no proof of postage. Returned to Virgin Media. Options. We would like to show you a description here but the site won’t allow us. I sent it back using the packaging sent to me and using collect plus. 07-06-2021 13:00. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. and delivery tracking information. Further exclusions & legal stuff apply. I've taken a look at our systems and I can see that your new equipment was activated. . 08/11/23 21:45. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. We would like to show you a description here but the site won’t allow us. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Stay safe online. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. We would like to show you a description here but the site won’t allow us. Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. Max20000. . - Find your nearest Collect+ store. We would like to show you a description here but the site won’t allow us. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Stay safe online. Tech Chatter. This will be a few weeks in advance so you'll have. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. I can't get through to Yodel to ask them to return it to VM. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. As you can see from the above, they don’t have any record of any parcels due for my address. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. but I can't. Simply select the track your parcel. I would like to know if i can rearrange delivery or cancel the order. New customer to VM and all I’ve had is trouble so far. I ordered a new iPhone 13 with iPad to be delivered by the 23/7/21. Unfortunately I didn't received any package tracking number nor text with delivery details. I upgraded from 200 to 1GIG and expected a sb4 to arrive on the agreed date. Get set up at virginmedia[###]/bbph. @Zach_R. Sports Direct. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Once it is, you'll receive a letter/email advising you of the date we're moving you over. I am really fed up. To whom is May concern. Received into MITCHAM DEPOT. SabrinaWe would like to show you a description here but the site won’t allow us. . . Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. The talks between Virgin Media O2 and. If you didn't arrange your return through the app, you can find. Pretty standard, right? Well, the freeholders didn't like this and one day cut all the cables with zero notice. 5 million in 2020. - Track the progress of your returns. Once it is, you'll receive a letter/email advising you of the date we're moving you over. In response to Zach_R. (You can find t. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Just the same response. QuickStart, set up and connections. 7 million in fiscal 2021, up from £9. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. Mobile Your Account. 44pm and the parcel was taken in by someone with my last name, this is a complete lie and I can. NathanielKelly. As you've mentioned (and seem to know), this is with Yodel directly and unfortunately we are not in control of the delivery aspect of things due to Yodel being our delivery partner. I am now. We would like to show you a description here but the site won’t allow us. On our wavelength. Thanks for your post and questions around 21CV. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. If your returns label just shows the Collect+ logo, please select Yodel. Options. Because it was shittly designed, the people in the. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. Yes, Virgin Media returns in the UK are completely free. We would like to show you a description here but the site won’t allow us. I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. Networking and WiFi. on 28-03-2023 09:35. . Virgin Mobile. We would like to show you a description here but the site won’t allow us. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. The Virgin Media website will open in a new tab. 00 guaranteed…Thanks for reaching out to us regarding your issue. My parcel with a hub 4 was supposed to be delivered on Tuesday. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Sign in to My Virgin Media a. I contacted their support team via live chat to be informed it would be delivered Wednesday. I was told that both orders have been cancelled and that my mothers account was flagged. Stream box and remote remain property of Virgin Media. Browse Virgin Media Virgin Media Community. I was never contacted. Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. I've had a new 360 box. He assisted me with that but not beyond that. Simply ring our friendly customer service team. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. on 16-09-2022 08:23. . Shop. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. The real trick to leaving an impression during The Voice Blind Auditions is to give the. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. I was never contacted. Yes - of course. on 25-04-2023 17:04. Most QuickStart kits have just 6 cables, connectors and powerlines to. on 16-03-2023 19:38. My parcel with a hub 4 was supposed to be delivered on Tuesday. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Shop online with over 90 brands and have your items delivered to your local store. Thanks for your post and questions around 21CV. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 15 Comments. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. . Can I ask on this topic, was the handset sent for delivery at any - 5160409Published: 22 Jun 2022 16:15. SpeedDelivery of your equipment to store via Yodel is free. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. If VM tries to charge you, you can always post back on. ) Need help? Visit would like to show you a description here but the site won’t allow us. Virgin Media;. So you won’t need to hop around. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. QuickStart, set up and connections. I can appreciate your concerns and would like to offer some support! I will send you a PM to confirm a few account details. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. Kits returned on 26th March, 2022 via Yodel as you intructed. . 3 weeks ago. Chatter and natter. Return parcels to Virgin Media. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. New comments cannot be posted and votes cannot be cast. Str33t. Re: Virgin parcel scam. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. . Or stream, control and manage. Processed at National Hub. Yodel customer service said they couldn't do anything without a tr. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. (England) I bought a mobile on contract from virgin media. Options. See Deal. Get it for your Android device. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. Options. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. When I queried this, I was told the back office had cancelled my order and I’d need to apply again with no. Use our app to: - Send a parcel from any of our thousands of local stores. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. There are now several posts on here about this scam which has happened to me in the last week. 10/11/23 15:13. I don’t have and have never had an account with virgin. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. . There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. but I can't. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Account - Mobile. See Deal. Verified account Protected Tweets @; Suggested usersor Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. How to track a home delivery. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). 7 stars for customer service. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Yodel Delivery due tomorrow - No tracking and no order showing.